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Friday, November 30, 2018
Apple Watch Will Have Extended 45-Day Refund Period Tied to Heart Health Features
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While the Apple Watch typically has a 14-day return policy, Apple will honor refund requests related to upcoming heart health features for up to 45 days after purchase, according to an internal document distributed to Apple Stores and Apple Authorized Service Providers in the United States.
The document, obtained by MacRumors, states that Apple Stores will refer these requests to Apple Support, so customers will need to contact Apple by phone, email, or online chat to initiate a refund beyond the usual two-week period.
Heart health features include the upcoming ECG app on Apple Watch Series 4 models and irregular heart rhythm notifications on Apple Watch Series 1 through Series 4 models. A separate Apple document obtained by MacRumors indicates that the ECG app, and likely the notifications, will be enabled in watchOS 5.1.2.
Apple Stores are not required to inspect the Apple Watch if a customer has a heart health-related refund request greater than 14 days after purchase, so it sounds like as long as a customer mentions the ECG app or irregular heart rhythm notifications as the reason for the return, Apple will honor it up to 45 days.
Apple's document does not provide any further details, so it's unclear why this policy exists. While the ECG app and irregular heart rhythm notifications are regulated features, we're told the extended refund policy is not an FDA requirement in the United States. Apple did not respond to a request for comment.
Perhaps this is simply more time for customers to try out the heart-related features. Apple cautions that the ECG app is "not intended to be a diagnostic device or to replace traditional methods of diagnosis," and "should not be used to monitor or track disease state or change medication without first talking to a doctor."
To take an ECG reading from the Apple Watch, users will need to place a finger on the Digital Crown while wearing the watch. The reading is completed in 30 seconds, allowing users to determine whether their hearts are beating in a regular pattern or if there are signs of atrial fibrillation.
ECG and other heart data will be collected in the Health app on a paired iPhone 5s or newer running iOS 12.1.1 or later.
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from MacRumors: Mac News and Rumors - All Stories https://ift.tt/2TYKrd3
While the Apple Watch typically has a 14-day return policy, Apple will honor refund requests related to upcoming heart health features for up to 45 days after purchase, according to an internal document distributed to Apple Stores and Apple Authorized Service Providers in the United States.
The document, obtained by MacRumors, states that Apple Stores will refer these requests to Apple Support, so customers will need to contact Apple by phone, email, or online chat to initiate a refund beyond the usual two-week period.
Heart health features include the upcoming ECG app on Apple Watch Series 4 models and irregular heart rhythm notifications on Apple Watch Series 1 through Series 4 models. A separate Apple document obtained by MacRumors indicates that the ECG app, and likely the notifications, will be enabled in watchOS 5.1.2.
Apple Stores are not required to inspect the Apple Watch if a customer has a heart health-related refund request greater than 14 days after purchase, so it sounds like as long as a customer mentions the ECG app or irregular heart rhythm notifications as the reason for the return, Apple will honor it up to 45 days.
Apple's document does not provide any further details, so it's unclear why this policy exists. While the ECG app and irregular heart rhythm notifications are regulated features, we're told the extended refund policy is not an FDA requirement in the United States. Apple did not respond to a request for comment.
Perhaps this is simply more time for customers to try out the heart-related features. Apple cautions that the ECG app is "not intended to be a diagnostic device or to replace traditional methods of diagnosis," and "should not be used to monitor or track disease state or change medication without first talking to a doctor."
To take an ECG reading from the Apple Watch, users will need to place a finger on the Digital Crown while wearing the watch. The reading is completed in 30 seconds, allowing users to determine whether their hearts are beating in a regular pattern or if there are signs of atrial fibrillation.
ECG and other heart data will be collected in the Health app on a paired iPhone 5s or newer running iOS 12.1.1 or later.
Related Roundups: Apple Watch, watchOS 5
Tag: ECG
Buyer's Guide: Apple Watch (Buy Now)
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Apple Music to Launch on Amazon's Echo Devices the Week of December 17
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Apple and Amazon today announced that Apple Music will launch on Echo devices beginning the week of December 17. In a blog post, Amazon explains that Apple Music subscribers will be able to ask Alexa to play their favorite songs, artist, playlists, Beats1 radio stations, and albums, all through an Echo speaker.
One example they give is the command, "Alexa, play Bebe Rexha on Apple Music."
The integration will launch as an Apple Music skill that will need to be enabled within the Alexa app, where users will also be able to link their account to start listening to Apple Music on an Echo speaker. Apple Music will join the ranks of a few other music streaming services already supported on Echo, including Spotify, iHeartRadio, and Pandora.
These numbers refer to global paid subscriber users, and in a report over the summer it was suggested that Apple Music is actually ahead of Spotify's paid subscriber count in the United States. Both Apple Music and Spotify were said to have more than 20 million paid subscribers in the U.S. as of July 2018, and at the time Apple was "a hair ahead" of its rival.
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from MacRumors: Mac News and Rumors - All Stories https://ift.tt/2rfLSqu
Apple and Amazon today announced that Apple Music will launch on Echo devices beginning the week of December 17. In a blog post, Amazon explains that Apple Music subscribers will be able to ask Alexa to play their favorite songs, artist, playlists, Beats1 radio stations, and albums, all through an Echo speaker.
One example they give is the command, "Alexa, play Bebe Rexha on Apple Music."
The integration will launch as an Apple Music skill that will need to be enabled within the Alexa app, where users will also be able to link their account to start listening to Apple Music on an Echo speaker. Apple Music will join the ranks of a few other music streaming services already supported on Echo, including Spotify, iHeartRadio, and Pandora.
“Music is one of the most popular features on Alexa—since we launched Alexa four years ago, customers are listening to more music in their homes than ever before,” said Dave Limp, senior vice president, Amazon Devices.Apple Music is said to have over 56 million total subscribers, including those on the free trial. The company is in a battle with Spotify as each tries to grow their numbers. In November, Spotify reported 87 million paid subscribers on its service, and 191 million monthly active users.
“We are committed to offering great music providers to our customers and since launching the Music Skill API to developers just last month, we’ve expanded the music selection on Alexa to include even more top tier services. We’re thrilled to bring Apple Music – one of the most popular music services in the US – to Echo customers this holiday.”
These numbers refer to global paid subscriber users, and in a report over the summer it was suggested that Apple Music is actually ahead of Spotify's paid subscriber count in the United States. Both Apple Music and Spotify were said to have more than 20 million paid subscribers in the U.S. as of July 2018, and at the time Apple was "a hair ahead" of its rival.
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from MacRumors: Mac News and Rumors - All Stories https://ift.tt/2rfLSqu
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