Monday, December 17, 2018

'Calm' Became Top Meditation App After Apple's 2017 App of the Year Award, 'A Touchy Subject' at Rival Headspace

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One year ago, Apple awarded the meditation app "Calm" as the iPhone app of the year, and since then the company has dethroned the previous #1 meditation app on the iOS App Store, Headspace. In a new report by The Wall Street Journal out today, the two companies talk about how they are in a "mindful competition" with one another, and about the merits of Apple's best of the year awards system.

Calm (left) and Headspace (right)

Headspace predates Calm (founded in 2010 and 2012, respectively), and dominated the iOS App Store's meditation space throughout its life, until 2018. According to Calm chief product and growth officer Dun Wang, "Since winning App of the Year, we seem to have a much higher growth rate than they do, and we'll surpass them from now on."

Since December 2017, Calm has topped the meditation category in both downloads and mobile revenue, earning $50.7 million in revenue through October 2018, compared to $34.3 million for Headspace, according to Sensor Tower data. One Headspace spokeswoman pointed out that Sensor Tower's data didn't account for subscriptions paid for through its website and corporate partnerships. Comparatively, Calm subscriptions cost $69.99/year ($12.99/month) and Headspace costs $94.99/year ($12.99/month).

Apple's award is said to be "a touchy subject" at Headspace.
“I think people are blowing App-of-the-Year way out of proportion,” says Ben Spero, a managing director at Spectrum Equity, a Headspace investor. “It’s good P.R., but it’s not determinative. It’s not that Apple was saying that Calm is a better app—they’re big fans of Headspace, too,” he says, pointing out that the App Store often features Headspace on its landing page.
Calm co-CEO and co-founder Michael Acton Smith on the competition with Headspace:
“We’re both growing the sector. This is such a huge market, there’s going to be room for a few different winners,” Mr. Acton Smith says. “We want Calm to be the number one, of course—and we wish the others the best for second place.”
Calm and Headspace offer largely the same experiences, with slightly different variations on meditation. A Calm subscription grants you access to a new "Daily Calm" meditation every day, new featured Sleep Stories narrated by celebrities like Matthew McConaughey, mindful music, and a central meditation tab with dozens of classes that offer 7 to 21 days of focusing on anxiety, stress, happiness, self-esteem, and more.

Headspace offers classes for focus, exercise, and sleep; an "Everyday Headspace" with new meditation topics each day; mini-meditations; sleep sounds; and more. Both apps have coaches that guide you through everything so that you can follow the exact steps for each meditation.

Recently, Headspace has signed deals with more than 300 companies to integrate the app into employee health and wellness benefits, but according to a Calm investor these are just vanity partnerships: "Calm has managed to overtake Headspace because they've been laser-focused without getting distracted by the types of vanity partnerships, like with sports teams, that look good in the press but don't move the needle."

Still, Dun Wang at Calm says that sometimes companies approached by Headspace will then contact Calm and ask if they want to put in an offer as well. "It's working out great for us. We don't need to be the ones making the cold calls to win these projects."

Next, Headspace plans to make waves by becoming the first prescription meditation app for certain chronic illnesses, by seeking Food and Drug Administration approval. If granted, Headspace could be covered by health insurance.

As of writing, Calm is #1 on the Health & Fitness iOS App Store chart for top free apps, while Headspace is #5. You can download Calm [Direct Link] and Headspace [Direct Link] for free from the iOS App Store.


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Apple Offering 10% Bonus When Adding Funds Directly to Apple ID

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Apple has launched a new promotion that offers customers a 10 percent bonus when adding funds directly to their Apple ID account in the United States. The offer extends to Japan and was first highlighted by Japanese blog Mac Otakara.


The funds can be used towards purchases on the iTunes Store and App Store, an iCloud storage subscription, and so forth.

To add funds directly to an Apple ID, go to Settings > Your Name > iTunes & App Store and tap your Apple ID > View Apple ID. Sign in if necessary, tap "Add Funds to Apple ID," tap the amount that you want to add, and confirm your selection. There's also a shortcut available at the bottom of the App Store.

Adding funds to an Apple ID requires having a valid payment method on file and is particularly useful for prepaid credit cards.


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Apple Still Charging Customers Over $300 for iPhone 7 Microphone Defect Despite Previously Offering Free Repairs

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In May of 2018, Apple acknowledged a microphone issue affecting some iPhone 7 and iPhone 7 Plus models running iOS 11.3 or later in an internal document made available to Apple Stores and Apple Authorized Service Providers. MacRumors obtained the document from a reliable source earlier this year.


An excerpt from Apple's document:
Some customers might report that after they've updated to iOS 11.3, the microphone on their iPhone 7 or iPhone 7 Plus doesn't work and the speaker button is grayed out when they make or receive a call.

Symptoms:
- The speaker button is grayed out during calls
- Other people are unable to hear the customer on cellular or FaceTime calls
- If a customer plays back a video or voice memo that they've made after installing iOS 11.3, there is no sound
Apple's document then provided troubleshooting steps for its service providers to follow, including disconnecting any Bluetooth headsets or accessories connected to the iPhone. If the issue persisted, and the iPhone was out-of-warranty, Apple advised service providers to "request a warranty exception" with the company.

For a short time, Apple Stores and Apple Authorized Service Providers were able to proceed with repairs at no cost to the customer.

"I just had my wife's iPhone 7 replaced this morning," wrote one MacRumors forum member on July 30, 2018, in a discussion topic about the issue. "Out of warranty and Apple took care of the bill. The mic on the device had failed."

The exemptions abruptly ended in July of 2018, though, when Apple deleted its internal document related to the microphone issue and prevented free repairs from being processed through its service portal. Since then, many Apple retail and support employees have refused to acknowledge the policy ever existed.

MacRumors has received several emails from affected customers since we published our article in July, but there has been little we can do to help. Apple did not respond to our original request for comment, so we've followed up today.

The microphone issue appears to remain a problem as of iOS 12.1.1, but Apple's document never identified a cause. Based on the number of users affected, it is almost certainly a hardware defect, so it's unclear why Apple is no longer offering free repairs and forcing customers to pay out of pocket for a fix.

Apple's out-of-warranty repair fee for this issue is over $300 in the United States, according to affected customers on the MacRumors forums and Twitter. iPhone 7 and iPhone 7 Plus devices still within Apple's limited one-year warranty period or covered by AppleCare+ remain eligible for a free repair.

"I had this issue a month ago and paid $349 for a replacement," said one MacRumors reader in an email. "Two weeks ago my brother in law started having the same issue with his iPhone 7 Plus and today my wife's iPhone 7 started doing the same thing. It's a new phone and barely 15 months old."

"Unfortunately, I like hundreds have been told by Apple that 'we don't know what you're talking about,' and Apple wants $319 to send me a refurbished phone that they can't tell me won't have the same problem," another reader emailed.

Twitter is home to similar complaints:

It's worth noting that a few customers have managed to argue their way to a free repair, but this is not the common result.

Apple has a track record of great customer service, and it offers several different public repair programs for hardware issues on various products, but it appears to be leaving customers in the dust here for reasons unclear. We'd love to hear Apple's side of the situation if the company chooses to respond.

In the meantime, repairs can be initiated by booking an appointment at a Genius Bar or at an Apple Authorized Service Provider via the Contact Apple Support page: iPhone → Repairs & Physical Damage → Unable to Hear Through Receiver or Speakers → Built-in Speaker → Bring In For Repair.

Related Roundup: iPhone 7

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Apple Hires Former Tesla and Microsoft HoloLens Designer Andrew Kim

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Senior Tesla designer Andrew Kim has left his role at the automotive company to join Apple (via The Verge). Kim is the the latest in a long line of Tesla employees who have left the company for Apple, including Tesla lead engineer Doug Field's return to Apple this past August.


Kim's work history includes user interface design at Microsoft, contributions to HoloLens and Xbox One S, and designs for Tesla's Model 3, S, X, and Y. His LinkedIn profile confirms his move to Apple this month, but doesn't specify what he'll be doing at the company outside of being a "Designer." Due to his history, it could be work on Apple's rumored AR glasses, Project Titan, or something else entirely.

Project Titan is Apple's long-rumored vehicle project, which is believed to have originated in 2014 and could see a consumer Apple Car available between 2023 and 2025, according to Ming-Chi Kuo. This estimate came from a report in August, but previous rumors suggested that focus on Project Titan has shifted to autonomous driving software for cars instead of a vehicle specifically designed by Apple.

Kuo's report and news about Apple's hiring of Tesla employees -- now including Kim -- have reignited the speculation that Apple could again be planning to build its own vehicle. If accurate, the future Apple Car would have Apple's autonomous driving software built inside of a car designed by the Cupertino company.

Related Roundups: Apple Car, Apple VR Project

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Huawei Continues 'Hole-Punch' Smartphone Trend With New Nova 4

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Chinese smartphone maker Huawei today introduced the Nova 4, featuring what has become known as a "hole-punch" display.


The "hole-punch" design refers to the tiny hole for the 25-megapixel front camera, rather than the controversial notch, allowing for a nearly edge to edge display. Of course, this means the Nova 4 lacks the necessary sensors for 3D facial recognition and instead relies on a fingerprint scanner for authentication.

The display still has a thicker bottom bezel, known as a "chin," so this still isn't a completely full-screen design.

As noted by The Verge, the Nova 4 follows in the footsteps of Huawei's View 20 and Samsung's new Galaxy A8s as the latest smartphone with a "hole-punch" display. The Nova 4 also has a triple-lens rear camera setup, including a main 48-megapixel lens, a trend that some 2019 iPhones are expected to follow.

Galaxy A8s

There's a slim chance that Apple ever adopts the "hole-punch" design for iPhones due to the TrueDepth system for Face ID, unless it invents new ways to integrate all of the various sensors under the display. The more likely possibility is that the notch is here to stay for now, but gets slimmed down over time.

The Nova 4 is currently limited to China, priced around the equivalent of $490. Huawei will likely expand availability to select other regions soon, although its devices aren't available through any major carriers in the United States.

Tag: Huawei

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OPPO R17, R17 Pro New Year Edition Launched In Red Color With Hyper Boost Tech, 18K Gold Finish


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Shazam App is Now Ad-Free Following Apple Acquisition

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Two and a half months after Apple announced the completion of its Shazam acquisition, the music recognition iOS app is now completely ad-free [Direct Link]. Previously, Shazam would present users with various border advertisements throughout the app, similar to most other ad-supported iOS apps, but as long as you are on version 12.5.1 you will no longer see any ads in Shazam.


The app still opens on the main "tap to Shazam" screen, where you can discover a song by allowing Shazam to listen to it. To the left of the main screen is the "My Shazam" area, where the app keeps a list of all the songs you have Shazamed recently. To the right of the main screen is Shazam's "Discover" tab with artist, song, and playlist recommendations, user posts, friend Shazams, and more.

Shazam finally going ad-free comes one year after Apple first announced its plans to acquire Shazam back in December 2017. At the time, Apple said, "Apple Music and Shazam are a natural fit," and that the two companies "have exciting plans in store." In September 2018, Apple completed the acquisition and said that the Shazam app would become ad-free soon.

In October 2018, Shazam began informing its users about the Apple acquisition and aligning its data privacy policies with those of Apple. Shazam has been built into Siri since iOS 8 and there are connections with Apple Music in the Shazam app, and Apple is expected to further integrate the music recognition service with its products down the line.


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