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Apple TV+ Ranked 12th in Customer Satisfaction Index for Video Streaming Services

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Apple TV+ is considered to be "below average" for both value and original programming when it comes to customer satisfaction, according to new data shared today by the American Customer Satisfaction Index (ACSI).

Apple debuted in the 2019-20 U.S. annual index in 12th position, with a customer satisfaction rating of 74 out of 100, tying both Google Play and HBO.

Topping the index was Disney+ with a first-time score of 80 out of 100, which puts the new streaming service ahead of former leader Netflix, with 78 out of 100. Like ‌Apple TV‌+, Disney+ launched in November.

Six months after its November 2019 launch, Disney+ had 54.5 million subscribers worldwide. The service has broad appeal to families with content spanning Walt Disney Studios, Pixar, Marvel, National Geographic, and the Star Wars universe—including the breakout series "The Mandalorian." According to viewers, Disney+ is a standout across much of the customer experience and its original content rates best in class.

Elsewhere this year, Hulu (now controlled by Disney) closed in on Netflix, up 1 percent to 77 out of 100. Likewise, the ‌Apple TV‌ app is up 1 percent to 77 for customer satisfaction.

Netflix remains the largest streaming service by far, with about 183 million subscribers worldwide. Apple hasn't released subscriber numbers and has a large number of non-paying customers as the company has been providing everyone who has purchased an Apple device since September with a free year of ‌‌Apple TV‌‌+.

Apple is reportedly in the process of purchasing older movies and shows for its TV+ streaming service in a bid to build a back catalog of content, which will put it in a better position to rival the huge libraries available on Netflix, Hulu, and Disney+. As the ASCI report notes, it will be interesting to see if this improves customer satisfaction in the future.

The telecoms report shows that with more and more Americans stuck at home, video streaming overall has seen a boon in customer satisfaction among telecom industries. With a stable ACSI score of 76, video streaming now outpaces subscription TV by a gap of 12 points.

Tags: Apple TV Shows, Apple TV Plus

This article, "Apple TV+ Ranked 12th in Customer Satisfaction Index for Video Streaming Services" first appeared on MacRumors.com

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Google Maps Rolls Out COVID-19 Transit and Driving Route Alerts

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Google has rolled out several new transit features to Google Maps on iOS and Android that aim to help users travel safely as lockdown measures gradually ease in some countries following the coronavirus pandemic.

The latest version of Google Maps alerts users whose travel will be impacted by COVID-19 restrictions, including requirements like wearing a mask on public transport and whether a chosen route has checkpoints. The update was detailed in a Google blog post:

Getting from A to B can be more complicated these days. Because of COVID-19, it’s increasingly important to know how crowded a train station might be at a particular time or whether the bus is running on a limited schedule. Having this information before and during your trip is critical for both essential workers who need to safely navigate to work and will become more important for everyone as countries around the world begin to reopen.

While users of public transport will get crowd-sourced information on how busy services are, drivers will receive alerts about checkpoints and restrictions on their route, such as when crossing national borders, on the directions screen and after starting navigation if a route is affected by restrictions.

Google says the transit alerts are rolling out in Argentina, Australia, Belgium, Brazil, Colombia, France, India, Mexico, Netherlands, Spain, Thailand, United Kingdom and the U.S. where it has information from local transit agencies, with more coming soon.

In addition, users navigating to medical facilities or COVID-19 testing centers will get alerts reminding them to verify eligibility and facility guidelines to avoid being turned away or causing additional strain on the local healthcare system.

Starting this week, alerts for medical facilities will be available in Indonesia, Israel, the Philippines, South Korea, and the U.S., while testing center alerts will also be available in the U.S. Alerts are based on authoritative data from local, state, and federal governments or from their websites.

Google Maps can be downloaded from the App Store for free. [Direct Link]

Tags: Google Maps, COVID-19 Coronavirus

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